Privacy Policy

Our Console and Portal Services

Our console address is:

At, we understand the importance of privacy and data protection for our customers and their clients. We value the trust you place in us and are committed to safeguarding your information with the highest level of security and confidentiality. Our privacy policy outlines the measures, procedures, and protocols we have in place to ensure that all customer and client data is kept with the strictest of confidence.

Collection of Data:

We collect customer and client data solely for the purpose of delivering our services and products. We collect data such as name, address, phone number, email, and billing information. When a user visits our website, we collect information such as IP address, browser type, device type, and pages viewed. Our service requires that we are able to communicate directly with the RMM platform. During these communications we collect the client name and client ID along with the agent names, ID’s, IP address, OS type, OS build, version data and agent statuses. This data allows our services to interact with the remote RMM when passing agent instructions. The console also collect any relevant data required for a tool when a tool is enabled. We store all user credentials along with any RMM access credentials and API URLs fully encrypted within our service.

Data Security:

We have implemented physical, electronic, and administrative security measures to protect customer and client data from unauthorized access, disclosure, alteration, or destruction. We use SSL/TLS encryption protocols to secure online communications. We restrict access to data on a need-to-know basis and only to authorized personnel. We conduct regular security audits, vulnerability scans, and risk assessments to identify potential threats and vulnerabilities.

Data Retention and Disposal:

We retain customer and client data only for the period required to deliver our services and products. We may retain data for a longer period if required to comply with legal or regulatory obligations or for archiving purposes. We dispose of customer and client data in a secure manner that ensures that data cannot be recovered or accessed by unauthorized parties.

Third-party Disclosure:

We do not sell, trade, or share customer and client data with anyone (period).

User Rights:

Users have the right to access, update, or delete their personal information. They can also request the cessation of any communication from us. We strive to satisfy these requests as soon as possible or within the time period mandated by applicable law.


We may update this privacy policy document from time to time to reflect changes in laws, regulations, or our business practices. Users will be notified of any changes via email or our website.


At, we maintain strict confidentiality and security of customer and client data. We constantly strive to implement the best security practices and keep up to date with the latest data protection laws and regulations. We are committed to providing our customers and clients with a secure and transparent data handling experience.

Our Website Policy

Our website address is:


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.