a. RMMmax will provide support services as described in the Agreement.
b. RMMmax will make reasonable efforts to respond to support requests in a timely manner.
c. RMMmax will use commercially reasonable efforts to resolve support issues.
Support Channels
a. Support requests must be submitted through the support service provided at https://docs.rmmmax.com.
b. Support requests submitted through other channels may not be addressed.
Support Hours
a. Support hours are 9-5 Mon – Fri EST.
b. Support requests submitted outside of support hours may not be addressed until the next business day.
Exclusions
a. Support services do not include assistance with issues caused by (i) user error or misuse, (ii) third-party products or services, or (iii) modifications to the software by the user or a third party.
b. Support services do not include assistance with issues related to hardware or network infrastructure.
Limitation of Liability
a. RMMmax’s liability for any support services provided under this policy is limited to the fees paid by you to RMMmax for the applicable subscription term.
b. RMMmax shall not be liable for any consequential, incidental, indirect, or punitive damages arising out of or in connection with the provision of support services.
Modifications to Support Policy
a. RMMmax reserves the right to modify this Support Policy at any time without prior notice.
b. Any modifications to this Support Policy will be effective immediately upon posting the modified policy on the RMMmax website.
Governing Law
a. This Support Policy shall be governed by and construed in accordance with the laws of the State of Florida.
b. Any dispute arising out of or in connection with this Support Policy shall be resolved exclusively in the state or federal courts located in Florida.
By using our software, you agree to be bound by the terms and conditions set forth in this Support Policy. If you do not agree to these terms and conditions, you should not use our software.
