RMMmax Forum - Recent Posts https://rmmmax.com/community/ RMMmax Discussion Board en-US Mon, 06 Apr 2026 08:48:09 +0000 wpForo 60 RE: Support Request https://rmmmax.com/community/rmmmaxsoftwaremanagerforum/#post-9 Thu, 10 Jul 2025 14:07:38 +0000 Working with you over email..

]]> Shannon Anderson https://rmmmax.com/community/rmmmaxsoftwaremanagerforum/#post-9 Support Request https://rmmmax.com/community/rmmmaxsoftwaremanagerforum/#post-7 Thu, 03 Jul 2025 06:14:06 +0000 trying to get a hold of Support for 3 weeks no response.   have some questions. 

]]> randy_srs https://rmmmax.com/community/rmmmaxsoftwaremanagerforum/#post-7 The agent does not Auto Install all software from the approved softwares list https://rmmmax.com/community/rmmmaxsoftwaremanagerforum/the-agent-does-not-auto-install-all-software-from-the-approved-softwares-list/#post-6 Wed, 05 Mar 2025 16:42:41 +0000 We had in one of our test environments a client where all agents under client were repeatedly in the logs with the Auto Installer. Upon further investigation, the agents in questions all were missing one package from the approved software list.  The package was the 7Zip-Install package on the Chocolatey Community Repository.

And their in lies our problem, In fact 7Zip-Install is not on the Chocolatey Community Repository, 7Zip.Install is.

A simple typo in the approved applications list will cause a package to fail install and will trigger the auto installer to try again each day until resolved. Check your repositories and make sure package names are correct if you see a daily repeating auto installer log.

 

 

 

]]> Shannon Anderson https://rmmmax.com/community/rmmmaxsoftwaremanagerforum/the-agent-does-not-auto-install-all-software-from-the-approved-softwares-list/#post-6 RE: Deploying a new RMM Server https://rmmmax.com/community/tacticalrmmsupportforum/deploying-a-new-rmm-server/#post-5 Fri, 28 Feb 2025 14:50:16 +0000 A couple of things to consider, If you are just updating the API Secret and all the clients and agents will remain with the same ID’s then you can just change the API URL or secret and be done. Otherwise, if you are moving hosts where agent IDs are going to change or not exist as they were, you can purge the data from the system which will cause either part, or all the agent and client configurations to be removed. Purging data will not affect console configurations like Onboard Presets, RMM Communications and Team Members.

You can find the purge tools under the Tools main menu.

 
]]> Shannon Anderson https://rmmmax.com/community/tacticalrmmsupportforum/deploying-a-new-rmm-server/#post-5 Deploying a new RMM Server https://rmmmax.com/community/tacticalrmmsupportforum/deploying-a-new-rmm-server/#post-4 Fri, 28 Feb 2025 14:43:48 +0000 A user asked, I have installed a new RMM server. Can I just set up a new API key or does the instance have to be completely deleted first?

]]> Shannon Anderson https://rmmmax.com/community/tacticalrmmsupportforum/deploying-a-new-rmm-server/#post-4 SurfLog update - Added support for international datetime formats and timezones https://rmmmax.com/community/surflogsupportforum/surflog-update-added-support-for-international-datetime-formats-and-timezones/#post-3 Wed, 26 Feb 2025 17:43:19 +0000 As of Build 1.103 there is a new package manager build that updates the SurfLog collection scripts. We also updated the API to identify timezones and to parse different international time date formats for "VisitTime" and apply time zone info before saving logs.

 

 

Please let support know if you have any issues with the latest build.

]]> Shannon Anderson https://rmmmax.com/community/surflogsupportforum/surflog-update-added-support-for-international-datetime-formats-and-timezones/#post-3 Lets here your feedback https://rmmmax.com/community/feature-requests/lets-here-your-feedback/#post-2 Wed, 26 Feb 2025 17:12:16 +0000 Teams, 

We are always rumaging for feedback on the different tools. Feel free to post things you would like to see added to RMMmax!

]]> Shannon Anderson https://rmmmax.com/community/feature-requests/lets-here-your-feedback/#post-2 Announcing RMMmax Build 1.0.103 SL-28: A Leap Forward in Surflog Collections! https://rmmmax.com/community/communityannouncements/announcing-rmmmax-build-1-0-103-sl-28-a-leap-forward-in-surflog-collections/#post-1 Wed, 26 Feb 2025 17:09:50 +0000 We are excited to unveil the latest build of RMMmax, version 1.0.103 SL-28! This release marks a significant milestone in our journey to provide you with the most efficient and reliable remote monitoring and management (RMM) solution.

What's New?

In this build, we have focused on enhancing Surflog collections. Our team has worked tirelessly to bring you the following improvements:

  • Improved Data Accuracy: We have fine-tuned the algorithms to ensure that Surflog collections are more precise and accurate than ever before. Say goodbye to discrepancies and hello to reliable data.

  • Enhanced Performance: Experience faster data collection and processing times. Our optimizations ensure that your logs are up-to-date and readily available when you need them.

]]> Shannon Anderson https://rmmmax.com/community/communityannouncements/announcing-rmmmax-build-1-0-103-sl-28-a-leap-forward-in-surflog-collections/#post-1